Work your team retypes, entered once.
We build the fix on the tools you already use, so deficiencies get quoted the day they’re found, field tickets become paid change orders, and order changes reach production without a reprint. Then we keep it running.
Get your free written planRather talk it through? Book a call.
Your business is
telling you where
the gaps are.
“Where is this order?” “Did anyone follow up?” “Has this been invoiced?”
The same gap consumes capacity every week. Customer updates and invoices wait while people reconstruct what happened across systems.
Before adding payroll to keep things moving, ask how much coordination the system could handle.
“Did the customer approve it?”
“Why didn’t the team get the update?”
“Who’s waiting on this?”
“Why are we checking three systems
to answer one customer?”
What is coordination
costing you?
Use average weekly hours across a year.
Count coordination time, not all work.
Exclude the owner from the employee count.
YOUR ASSUMPTIONS
Calculated in your browser. No inputs are sent or saved.
ESTIMATED ANNUAL COORDINATION COST
- Employee coordination
- $36,400
- Owner coordination
- $0
Employee count × hours × hourly cost × 52 weeks.
Your hours × your hourly value × 52 weeks.
If you recovered some of that capacity:
Illustrative scenarios based on your inputs. Not guaranteed savings. Recovered time is capacity, not automatically a lower payroll bill.
This excludes mistakes, rework, delayed invoicing and customer impact. The owner estimate is a value proxy; it may not be a cash expense.
Example assumptions. Change them to reflect your operation.
Get a free written plan for your workflow →One system.
Built around
your business.
Walk us through what happens from the moment a customer wants to buy until you get paid.
The system we build sits between the software you already run. Every one starts from the same four-part foundation, then gets shaped to how your business actually works.
- Intake
- Work comes in once. Orders, quotes, artwork, new clients: captured one time, wherever they arrive.
- Flow
- It moves on its own. Handoffs, approvals and status updates pass between your tools under rules you agree.
- Scoreboard
- You see what matters. What’s moving, what’s stuck, money waiting and the decisions that need you.
- Care
- Someone keeps it running. Monitoring, fixes and changes as your team, vendors and volume change.
Shaped for consumer and ecommerce brands, print and promo shops, fire protection contractors, manufacturers, distributors, service firms and wealth managers, and adjusted to each business from there.
Keep what works.
Shopify or Amazon, QuickBooks or Xero, ShipStation or your 3PL, your CRM, email, spreadsheets, client portal or the industry software you run on. We check access, limits and fit before proposing connections. These are examples, not a promise that every integration is available.
You don’t need another
place to update tasks.
The system handles coordination.
People handle judgment.
Use the work
that’s already happening.
A task board helps people track work. KCO connects the systems where work happens, encodes the agreed rules and brings the right decision to the right person. A dashboard is one possible view; the operating system also acts.
ILLUSTRATIVE RULE / NOT A CUSTOMER RESULT
“Approval pending: four days.”
“Friday’s work is at risk. Customer service notified. Job held. Owner decision not needed yet.”
Routine responses follow rules agreed with you. Changes to customer promises, costs or commitments go to a person.
Decisions.
Not more dashboards.
Money waiting. Customers affected.
The next decision. The work moving normally.
ILLUSTRATIVE KCO OPERATING BRIEF
Monday operating brief.
Good morning. Four jobs need attention:
4 JOBS / 3 TYPES OF ISSUEApprovals overdue
Friday’s work is at risk.
Customer service notified. Both jobs held.
Confirm approval or agree a new date.
Supplier delay
Thursday completion is no longer possible.
Impact flagged. Monday proposed as the new date.
Approve the date before updating the customer.
Customer issue unresolved
A shipment needs a replacement decision.
Account owner alerted with the order history.
Agree the replacement and customer response.
43 jobs need no intervention. Three customer follow-ups are due, including the two overdue approvals and the open customer issue.
Keep work moving. See the problems before they become missed promises.
Moving normally
Approved work passes to the next step under the agreed rules.
Carry out the work. No repeated status entry.
Approvals or materials held up
Two overdue approvals and one supplier delay affect promised dates.
Clear approvals; confirm the revised production plan.
Replacement on hold
Customer issue is awaiting the account owner’s decision.
Release replacement work after the response is agreed.
Answer the customer from the same information the operation is using.
Approval response due
Overdue approvals put Friday’s work at risk.
Confirm approval and explain the effect on timing.
Delivery issue open
Replacement decision is still needed.
Account owner agrees the response with the customer.
The supplier-delay update stays on hold until the revised date is approved.
Keep customer promises and the move into operations connected.
Awaiting a customer decision
See the last conversation and agreed next date.
Scope, price and timing stay together.
A clean start for operations
Agreed details pass to operations once required approvals are recorded.
Resolve missing information before making a promise.
Illustrative views, not a client case study. All figures, situations and system responses are invented. This sample sends no alerts and changes no records.
Built for how
your company works.
Every system we build starts from the same foundation.
What gets built on it depends on your business.
We agree the scope in writing before building.
- Scoreboard: private command center + daily brief
- What’s moving, blocked or late. Money waiting. The decisions that need you.
- Intake + Flow: connected systems + automated handoffs
- Information moves between existing tools without repeated entry or status chasing.
- Flow: operating rules + exception management
- Routine work moves under agreed rules. Risks reach an assigned person.
- Custom internal software
- The missing approval flow, status interface or internal tool when existing products leave a gap.
Plan, build, run.
Built around your team.
Start with the free written plan.
Then one fixed scope to build.
Then care, month to month.
- 01
Plan
A free one-page written plan: where work gets retyped, what it costs, what we’d build first and the one number that shows it’s working.
- 02
Scope
If something is worth fixing, we agree one written scope before anything is built.
- 03
Build
2 to 4 weeks on a fixed scope, built on the tools you already use.
- 04
Run
Month-to-month care: monitoring, fixes and improvements, with a written update each month.
Scope, timing, access, documentation and support are agreed in writing before the build starts. Ongoing work can include monitoring, fixes, new connections and improvements as the business changes.
HOW KCO RUNS KCO
We use the same
approach inside KCO.
KCO’s own sales workspace connects sourcing and research, qualification, email and reply review, pipeline records and founder next actions. People review consequential actions.
Our internal system, not a customer deployment. No prospect records are shown here.
ILLUSTRATIVE DIAGNOSIS
The gap often sits
between the tools.
A custom-product company might use Shopify for orders, Gmail for approvals, a production spreadsheet, ShipStation and QuickBooks.
First question: does a completed approval reliably reach the team doing the work? Then: who owns a delay, when can the customer be updated, and what makes the job ready to invoice?
See what we’d investigate first →Representative example, not a case study. The same method applies to services and ecommerce.
FOUNDER / OPERATOR / BUILDER
You work directly
with Omar.
Omar Anis, founder of KCO Partners, worked in product and operations at JPMorgan and Neuberger Berman before starting KCO. At Neuberger Berman, Omar owned moving Sales and Marketing from Workfront to Monday.com: the requirements, the migration and getting the teams to use it.
Omar has seen how much time a business loses when its systems don’t quite work together. That’s why KCO exists: to bring that experience to smaller teams, with a leaner and more personal approach.
You know your business. We map how it runs, build the system with your team, then keep it running.
JPMorgan and Neuberger Berman were Omar’s employers. They are not KCO clients.
Omar Anis · Founder, KCO PartnersBefore you
open the hood.
Specifics depend on the systems and scope.
We make those explicit before starting.
Is this a software product we’d be buying?
No. What we build is a system for your business, on the tools you already pay for. There’s no KCO app to license. You get the connections, rules and views your operation needs, built and maintained by us.
Does everything have to move into a new platform?
Not by default. We start with what already works and build around the gaps. When a tool is the problem, or you’ve outgrown it, a platform change belongs in the plan, and we can run that implementation.
How is this different from Zapier or Make?
They can connect tools and automate workflows, including complex ones. KCO provides the diagnosis, process design, ownership and custom implementation around the whole operation. Automation platforms may be part of that system.
How is this different from an operations hire or ERP?
An operations person brings judgment and leadership; better systems reduce their coordination load. When a business has outgrown spreadsheets and point tools, an operations platform or ERP can be the right move. KCO maps the operation first, then either builds around the tools you have or implements and extends the right platform, and keeps it running after go-live.
When to hire, when to buy an ERP, and when to fix the systems first →
What does it cost, and how long does it take?
The written plan is free: one page, within 2 business days, no call and no login. If we work together after that, the build takes 2 to 4 weeks on a fixed scope we agree in writing first, and the price is set in that scope. Care after that is month to month.
Who owns the system, and what if we stop working together?
Ownership, source-code access, third-party licenses, documentation and handover terms belong in the written scope. We resolve those before implementation, alongside access permissions and a plan for testing changes with your team.
What happens after launch?
KCO stays involved month to month to keep the system running: monitoring, fixing what breaks, improving rules and adding workflows, with a written update each month. What’s included and how quickly we respond are agreed in writing.
Is KCO right for a very small business?
Fit depends on complexity, not revenue alone. KCO is best suited to growing teams with multiple systems, repeated handoffs and enough process volume that coordination, mistakes or owner involvement have become expensive.
START WITH THE FREE WRITTEN PLAN
Send us your site.
We’ll send back your written plan.
One page: where work likely gets retyped, what it’s costing you, what we’d build first and the one number that shows it’s working. Within 2 business days. No call, no login.
Get your free written plan Rather talk? Book a call ↗Or email omar@kcopartners.com